Hama Smart Home: Setting up the app and devices
Whatever you want to set up, network and manage in your smart home, the initial installation always works the same. After installation, you can control your devices, link them to groups, create scenes and much more. To install and set up your personal Hama Smart Home first, you will find instructions on this page. You can also use the table of contents to jump directly to the point where you need support.
At a glance: Set up the Hama Smart Home app
- Download the Hama Smart Home app and set up an account to control smart devices conveniently and centrally
- Connect the app to the correct Wi-Fi network and add devices
- Tips and solutions for searching, recognizing and adding devices in the Hama Smart Home app
- Set up Wi-Fi devices in just a few steps
- Advice and help with problems and questions

1. Install the Hama Smart Home app
Download the latest "Hama Smart Home" app to your smartphone or tablet with an Android or iOS operating system. Make sure you select the correct app. Do not select the "Hama Smart Solution" app: it does not work in conjunction with our smart home products.
Click here to download the Hama Smart Home app for Android and iOS:


2. Create an account and log in
To manage your Smart Home products, you need a free customer account in the Hama Smart Home app. You can easily set up this account directly in the app. If you already have a customer account for Hama Smart Home (not Solution!), you can also use it to log in directly.

For the app customer account, you need an e-mail address to which a six-digit verification code is sent. Verification in the Hama Smart Home app only works by email (not by phone number, text message or call).
3. Connect Hama Smart Home with WLAN
To control the smart devices, the Hama Smart Home app must be connected to the Wi-Fi network Practical: When adding new devices, you are automatically asked for the access data so that the app can search the correct network and find the devices. However, make sure that the Wi-Fi network is active and within range.
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Controlling smart devices in Hama Smart Home: Why via WLAN?
Most smart home products from Hama can be controlled directly via the existing Wi-Fi network in your home With Hama, you can do this easily without a gateway, i.e. conveniently and directly - and without additional devices such as hubs.
Of course, you don't need any expensive additional purchases for the Hama WLAN heating control: Here, the necessary WLAN gateway is already included in the starter kit. This allows you to quickly and easily integrate the control panel and thermostats into the Wi-Fi network via the Hama Smart Home app.
Therefore, confirm the password for your Wi-Fi access in the Smart Home app by adding devices. This allows you to find and control the socket outlet with consumption measurement, smart power strip and all other Hama Smart Home devices directly via the app.
And this is how it works: To connect individual devices to the Hama Smart Home app and the WLAN, first tap on "My home" in the app and then on the plus symbol or "Add device".
If your smartphone is not connected to the Wi-Fi network, the app will prompt you to "Activate Wi-Fi". If necessary, please ensure that the cell phone is connected to the desired Wi-Fi network and then switch back to the Hama Smart Home app.
You can ignore the device search via Bluetooth. To ensure a stable connection between the Hama Smart Home app and your devices, please only use the WLAN connection.
4. Add device via select device type manually
In the overview, select the WiFi device type that you would now like to add. By selecting this, you tell the app which device type it should search for. Devices of a different type cannot be detected in this search run.

Selecting the right type of device
The selection is clear for most device types, a distinction is made primarily in the areas of heating and lighting. To set up the Hama WLAN heating control, select e.g. "Hub" for
- the smart heating control system, i.e. the central unit that can be used to control thermostats, and
- individual thermostats that you can assign to the already installed central control unit as a sub-device.
If, for example, a smart lamp is not recognized during the search run, this may be due to the selection of the device type. A distinction must be made here between
- lamps, such as the white or multicolored LED lamps.
- lights, such as a ceiling or wall light.
If you have selected the wrong device type, please try the correct selection and start the search again. The same applies to classic WiFi sockets and sockets with consumption metering.
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Can I set up several devices at the same time in the Hama Smart Home app?
No, compatible devices can only be added to Hama Smart Home individually. This avoids confusion, both during setup and when naming and managing the devices under "My Home".
5. Enter access data for the WLAN network
Even if your smartphone already has an active Wi-Fi connection, the app itself requires the access data for the Wi-Fi network. To do this, select the name of the desired network and enter the password (network key) manually If you have not changed the name and/or password for your Wi-Fi network, you will find this data on the sticker on the bottom or back of your router Then:
- SSID: Name of the WLAN network
- WPA2 (network key): Password for the network, 16 to 20 digits

You do not have to re-enter the access data for each individual device. From the second device onwards, the SSID and network key of your home network are already entered if you have granted the Hama Smart Home app access.
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Display the name of the network
The name of the network to which the smartphone is connected is usually already entered. The network name may not be displayed for devices with an iOS operating system if data protection settings prevent automatic transfer. Solution: Release the location for the Hama Smart Home app under Settings > Privacy settings > Location. Then start at point 3 of these instructions to connect devices to the Hama Smart Home app.
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Tips for entering passwords
Depending on your smartphone's operating system, you can also enter the access data using a QR code (if available). However, it can always happen that an error message appears when entering the access data for the Internet or WLAN network This may be the reason:
- Incorrect password: There are several numerical keys on the sticker on the router (e.g. network key and device password) or the access data (WLAN password, network key and/or network name) have been changed.
- Password too long: When entering the WLAN key, a message may appear stating that the entry is too long. You can ignore this message and confirm the entered password.
- Copy & Paste: When copying and pasting the password, additional characters such as spaces are quickly copied, so that the password entry is incorrect.
- QR code: The longer the password, the more complex the QR code. With very complex images and depending on the quality of the image, a QR code can become unreadable.
Solution: Enter the Wi-Fi password manually. If the access data for your Wi-Fi network has not been changed, use the WPA2 key as the password.
Caution: Modern routers provide the Wi-Fi network on two radio frequencies by default: 2.4 GHz and 5 GHz. If the network name for the two frequencies has not been renamed individually, the smartphone is usually unable to distinguish between them. Therefore, the app may now display the following message:
You are connected to a 5 GHz WLAN network. Switch to a 2.4 GHz WLAN network and continue.
In this case, we recommend that you first select "Continue with current network" and carry out the installation in AP mode. You can find detailed step-by-step instructions here:
Add devices in AP mode
If this prompt window does not appear, you can continue with Easy Mode (EZ mode) (further instructions on this page). Alternatively, you can also switch to AP mode.
Add devices in AP mode6. Resetting the device / pairing
When prompted to "Reset your device", activate pairing mode This makes the device "visible" to the app's search function: the app can find and add the device.
Activate pairing mode
The following applies to most devices
- Press the pairing button for several seconds
- The LED now flashes quickly
- Release the button again

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Resetting the light or lamp
If it is a light source (luminaire or lamp), use the light switch. Switch the smart lamp or light at intervals of approx. 1 second:
- On
- Off
- On
- Off
- On
The smart lamp or light now flashes quickly.
If there is no rapid flashing, please try again. With lights or lamps, the speed of switching is crucial. Solution: When trying again, please leave longer or shorter pauses between switching.
Please follow the instructions on the smartphone and the sequence of the light signals in the operating instructions, depending on the device.
LED flashes quickly: Add device
If the LED or light source is now flashing quickly, tick "Next step" in the app and tap "Next". This will start the search for two minutes. During this time, the device should be found and will be added directly to the Hama Smart Home app via a Wi-Fi connection.
If you wish, you can now rename the device. Then tap on "Done" to be able to control the device later under "My home" in the Hama Smart Home app.
The standard method (EZ mode) for adding new devices is described here. Under certain circumstances, however, the Hama Smart Home app may not find any devices in this mode, e.g. due to specific settings in the Wi-Fi network. In this case, you can use AP mode as an alternative. You can find the instructions here:
Add devices in AP modeUse the standard instructions on this page or AP mode to add the smart central heating unit or a hub to the Hama Smart Home app. In turn, you can use this gateway to add and control various sub-devices such as radiator thermostats to the central unit To add the individual thermostats, we recommend you follow the instructions on this page:
Connect smart thermostat