Product safety recall
Smart outdoor WLAN sockets
As part of our internal quality control procedures, we have discovered isolated hairline cracks in the outer casing of our smart outdoor Wi-Fi socket. These cracks are a result of the plastic ageing and were not previously detectable. Moisture could penetrate these cracks, potentially leading to product malfunction or, in rare cases, a safety hazard.
In line with the highest safety standards and out of responsibility towards our customers, we have decided to recall the affected items as a purely precautionary measure.
The following item numbers are affected
- 00176627 Smart WiFi Socket for Outdoor Use, voice-/app-controlled, 2,300 W, IP44, Black
- 00176655 Smart WiFi Socket for Outdoor Use, IP44, Matter, voice-/app-controlled, 2,300 W
- 00176656 Smart WiFi Socket for Outdoor Use, IP44, Matter, Power Consumption Meter, 2,300 W
- 00176657 Smart WiFi Socket, Matter, Set of 2x for Indoor Use + 1x for Outdoor Use, IP44
- 00176938 Smart WiFi Socket, Outdoor, Matter
How to tell if your product is affected
The 8-digit item number can be found on the product packaging and on the device's type plate.
We put your safety first!
If your device is affected, stop using it immediately, even if you cannot see any hairline cracks. Disconnect it from the mains and do not attempt to repair it yourself.
How the recall works
Unfortunately, we are currently unable to provide a replacement device. To make things as easy as possible for you, there are two options:
- Return your device, along with proof of purchase, to the retailer from whom you bought it.
- Alternatively, you can contact our "Service and Returns Centre directly.
Please also inform your friends and family about this recall!
Contact the Service & Returns Centre
Telephone: +49 / (0)90 91 / 502 - 356
Mon to Thu: 08:00 - 17:00 Uhr
Fr: 08:00 - 14:00 Uhr
Or by email: service-retouren-center@hama.de
We apologise for any inconvenience caused and thank you for your understanding and cooperation.