Hama Home: Tips and hints about the new app

Login doesn't work 

After the app update, you have to log in again with your user data – i.e. use your existing login. If you can't log in because you don't remember your password, you can reset it yourself via "Forgot password". The prerequisite for this is that you use the email address that is actually associated with your account. 

Solution: Find the right email address 

Enter your email address and tap Forgot Password. The email should arrive within a very short time – please also check your spam folder to be on the safe side. If you have several addresses, you can find them out in two ways: 

1. Check your email inbox to see which address you received a registration email for Hama (Smart) Home.
2. Try to see which email address works to reset the password to.

New login required again and again 

If several people use the same login data, it can happen that the active app session on one device ends another on certain devices and software versions. This will require you to log in again.

Using Family Management 

Ideally, each person has their own account (email address required). To then grant access to the same smart home, you can invite other people via access code,

Instructions: Add Family Member

To create an invitation to your smart home in the Hama Home app:

1. Open the app, then tap My Home or the name of the smart home environment in the top right.
2. Tap Family Management
3. Select the smart home environment
4. Tap Invite New Member

So you can send all the necessary information including access code in the way of your choice, e.g. copy and paste or directly via a messenger.

Devices are not displayed

If you have successfully logged in, a rare error can cause you to still not be able to see your smart devices in the app.

Solution: Write to us! 

Currently, the fastest way is to send us a short info and we will update the ad for you as soon as possible. Please send us your email address stored in your account and a short description of the problem. We will get back to you as soon as the error is fixed. Thank you for your understanding and support!

Please contact: support@hama.de
Feel free to use the ready-made text for your message:

Hello
my user account e-mail is:
The problem is as follows:

Problems with the camera 

After the update, it can happen that a smart camera is no longer recognized or an error message appears that the device is paired with another account.

Solution: Write to us! 

Currently, the fastest way is to send us a short info and we will release the pairing for your device as soon as possible. Please send us your email address stored in your account and a short description of the problem. We will get back to you as soon as the error is fixed. Thank you for your understanding and support!

Please contact: support@hama.de
Feel free to use the ready-made text for your message:

Hello
my user account e-mail is:
The problem is as follows:

Error message: "Something went wrong" 

If you get the error message "Oops, something went wrong," it's often because multiple devices with different app versions are accessing the same smart home environment.

Solution: Perform app update on all devices 

Please check whether the new Hama Home app is installed on all devices with access to your smart home environment. If the older app version ("Hama Smart Home") is still available on one or more devices, please update via the App Store or Play Store. This applies to both cases of shared accounts, whether the identical access data is used or a family share has been granted.

No time control possible anymore

With the new version of the app, direct time control and schedules for devices are currently not available. As an alternative, we recommend using automations to continue using time-controlled processes. For Matter-enabled sockets and lights, you also have the option of using the user interface of the previous app version.

Solution: Automation

You can use automations, for example: specify that sockets or lamps are switched on or off at certain times. This gives you just as much flexibility as with the time control before – and you have even more options by combining the whole thing with conditions, e.g.: fixed time + a certain device status = action.

Instructions: Setting up automation

This is how you can create an automation in the Hama Home app in no time at all and use it to replace the time control:

1. Open the app, tap Automation, then tap the plus (+) icon in the top right corner to add a new one.
2. IF rule: Set the trigger, e.g. a specific time. You can also expand the rule and add another trigger ("if both are true").
3. THEN rule: Set the desired action, e.g. turn on a socket etc. You can also store several devices and desired actions here.
4. Save.

[Matter] Moving sockets and lights

If your sockets and lights are Matter-enabled, you can restore the user interface from the previous app version. This means that the timer function for these devices can also be used without automation. To change the interface directly on the device:

1. Open the home screen with device overview
2. Select device
3. Tap on the gear icon (Settings) in the top right corner
4. At the bottom, select "Open old panel"
5. Now make the selection as desired, save if necessary/let it be remembered
6. Confirm with the button

To switch back to the new design later: 

1. Open Homescreen for me
2. At the bottom right, tap Profile
3. Open Settings
4. Select "Switch to the new control panel experience"

Devices can't be grouped

With the current version of the app, it is not possible to group devices together at the moment. We take feedback seriously and are already working hard to reintegrate the feature as soon as possible. Until then, you can use automations.

Solution: Automation

With automation, you combine a trigger with a specific action and can use it to control multiple devices at once. This is very easy to do with the then condition – i.e. if x, then y – and you can set a corresponding action for all desired devices, whether lamp or socket.

Instructions: Setting up automation

Here's how to quickly create an automation in the Hama Home app and group all the devices you need:

1. Open the app, tap Automation, then tap the plus (+) icon in the top right corner to add a new one.
2. IF rule: Set the trigger, e.g. a specific time. You can also expand the rule and add another trigger ("if both are true").
3. THEN rule: Specify the desired action, e.g. which lamp should shine in which color. You can also store several devices and desired actions here.
4. Save.

Apple: Widgets disappeared

With the current version of the app, the widgets for Apple iOS are currently not available. We have taken note of the feedback and are already working hard to reintegrate the feature.

Siri Shortcuts Not Working

After updating to the new app version, Siri Shortcuts may no longer work. This is because the information structure has been rebuilt and the commands cannot be forwarded in the same way.

Solution: Recreate Shortcuts

The option for Siri Shortcuts is still available. To ensure that they work smoothly, we recommend that you delete the previous shortcuts and create them again.