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Hama Home: Tips and hints about the new app

Our app received a major update in November 2025 to improve the user experience and provide new features. Unfortunately, there are still some limitations and problems in the current version, which we would like to communicate transparently. Below you will find an overview of the known points as well as tips on how to deal with them.

At a glance: Quick help for Hama Home

  • Automations offer a quick workaround for acute problems
  • The Apple widget feature is currently unavailable – we're working on it
  • Siri Shortcuts can be easily recreated
  • Fastest solution to camera issues after app update

No time control possible anymore

With the new version of the app, direct time control and schedules for devices are currently not available. As an alternative, we recommend using automations to continue using time-controlled processes.

Solution: Automation

You can use automations, for example: specify that sockets or lamps are switched on or off at certain times. This gives you just as much flexibility as with the time control before – and you have even more options by combining the whole thing with conditions, e.g.: fixed time + a certain device status = action.

Instructions: Setting up automation

This is how you can create an automation in the Hama Home app in no time at all and use it to replace the time control:

  1. Open the app, tap Automation, then tap the plus (+) icon in the top right corner to add a new one.
  2. IF rule: Set the trigger, e.g. a specific time. You can also expand the rule and add another trigger ("if both are true").
  3. THEN rule: Set the desired action, e.g. turn on a socket etc. You can also store several devices and desired actions here.
  4. Save.
  Tip

Automations allow you to add additional conditions, such as only turning on the lights when you're at home.

Devices can't be grouped

With the current version of the app, it is not possible to group devices together at the moment. We have taken note of the feedback and are already working hard to reintegrate the feature as soon as possible. Until then, you can use automations.

Solution: Automation

With automation, you combine a trigger with a specific action and can use it to control multiple devices at once. This is very easy to do with the then condition – i.e. if x, then y – and you can set a corresponding action for all desired devices, whether lamp or socket.

Instructions: Setting up automation

Here's how to quickly create an automation in the Hama Home app and group all the devices you need:

  1. Open the app, tap Automation, then tap the plus (+) icon in the top right corner to add a new one.
  2. IF rule: Set the trigger, e.g. a specific time. You can also expand the rule and add another trigger ("if both are true").
  3. THEN rule: Specify the desired action, e.g. which lamp should shine in which color. You can also store several devices and desired actions here.
  4. Save.
  Tip

For example, all lamps automatically do what you tell them to do – without manual control. You can also add additional conditions via automations, such as only turning on the lights when you're at home.

Apple: Widgets disappeared

With the current version of the app, the widgets for Apple iOS are currently not available. We have taken note of the feedback and are already working hard to reintegrate the feature.

Siri Shortcuts Not Working

After updating to the new app version, Siri Shortcuts may no longer work. This is because the information structure has been rebuilt and the commands cannot be forwarded in the same way.

Solution: Recreate Shortcuts

The option for Siri Shortcuts is still available. To ensure that they work smoothly, we recommend that you delete the previous shortcuts and create them again.

Instructions: Setting up shortcuts

Here's what to do after deleting your old shortcuts:

  1. Open the asterisk icon in the bottom left corner of the Hama Home app.
  2. Toggle to Scenes at the top.
  3. Tap the plus (+) icon in the top right.
  4. THEN function: Select the desired device and function.
  5. Name the shortcut with a unique name. That's the command you give Siri.
  6. Save.
  7. Tap the Siri button to complete the shortcut. This means that the shortcut is available in the Shortcuts app as usual.
  Tip

You can also add multiple actions in a row to get a sequence of steps. You can also add conditions so that an action is triggered only under certain conditions.

Problems with the camera

After the update, it can happen that a smart camera is no longer recognized or an error message appears that the device is paired with another account.

Solution: Write to us!

Currently, the fastest way is to send us a short info and we will release the pairing for your device as soon as possible. Please send us your email address stored in your account and a short description of the problem. We will get back to you as soon as the error is fixed. Thank you for your understanding and support!

Please contact: support@hama.de
Feel free to use the ready-made text for your message:

Hello,
my user account e-mail is:
The problem is as follows:

  Note

We are still in the process of revising the app guide and depositing the tips and solutions there as well. We will make the guide to the Hama Home app available as soon as possible.