Hama GmbH & Co KG provides the following manufacturer’s warranty on the workmanship and materials used for the product 00024505 School Backpack "Diamond": 2 Years Warranty
This warranty begins on the date of purchase for all satchels purchased before 01.01.2024. For satchels purchased after 01.01.2024, the warranty begins in September of the respective year if purchased before September of the year in question, otherwise on the date of purchase. The guarantee is valid throughout the EU.
If material or manufacturing faults that are considered to constitute a warranty claim occur during the warranty period, Hama GmbH & Co KG will resolve the fault free of charge by repairing the goods or replacing them a product that Hama GmbH & Co KG deems to be equivalent.
The warranty we provide is in addition to the statutory rights to a warranty free of charge, for which any claim must be directed to the seller of your product.
Likewise, any statutory rights you have to a warranty free of charge from us remain unaffected by this warranty promise.
In the event of a warranty claim, you must send the Hama product along with proof of purchase in original form with postage and freight costs paid to the following address:
Hama GmbH & Co KG
Dresdner Str. 9
86653 Monheim
Germany
We would ask you to appreciate that Hama GmbH & Co KG may reject the warranty claim if the proof of purchase is not provided, because this proof is used to calculate the warranty period.
Exceptions from the warranty are damages caused by the use of force, improper use, normal wear and tear, the effect of exposure to chemicals or force majeure, as well as interference or repairs by the customer or third parties, without prior written consent from Hama GmbH & Co. KG.
Furthermore, the accessories included in the set, e.g. sports bag, pencil case, pencil case incl. filling, MAGIC MAGS, stencils for 2IN1 school bags, etc. are excluded from the guarantee. Furthermore, parts additionally attached to the product that do not belong to the basic equipment of the product (promotional parts) are excluded from the guarantee.
The warranty is valid only for non-commercial users of our product.
Damages that are not covered by this warranty may be fixed against the cost of the repairs, either by the dealer that sold you the product or by Hama GmbH & Co KG.
Hama GmbH & Co KG, Dresdner Str. 9, 86653 Monheim, 2022
